Our Simple Guarantees

We don’t do complex warranty terms or difficult returns – we just offer 3 fair and simple guarantees.

1. You'll receive a high quality, sustainable product

We take a lot of pride in offering only the best, high quality, certified natural products that are both ethically sourced and trustworthy. 

All of the main materials we use are 100% sustainably sourced meaning there are no lasting effects on the environment.

Our timber is sourced only from certified plantations around Australia. This includes our Tasmanian Oak (Victorian), Jarrah and Pine (Western Australian). The certifications for the manufacturing and production of the timber is as follows: 

  • FSC Certification: Aims to develop standards that ensure environmental, social and economic needs are balanced, and that long-term forest management plans are implemented.
  • PEFC Certification: PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards.

The production of our latex is only from certified rubber tree plantation in Sri Lanka. We can guarantee a pesticide free and chemical free organic latex with the following certifications: 

  • TUV Test 
  • GOLS Certification
  • Eco-institut test 
  • FSC 
  • OEKO TEX 
  • GOTS Certification

2. If you're not happy, we'll take it back

To show our confidence in our products we are happy to offer a full refund upon return of the product at the customers expense, giving you a full 100 sleeps to test it out.

We know some other companies offer completely ‘free’ returns – but as a small family business with bulky, high quality products – our margins are lower and our shipping costs are higher. 

First, we would encourage you to spend at least 10 days on your mattress to allow your body to adjust to the natural latex.

If you are still not happy and your mattress allows for it, we find many firmness issues can be solved instantly at home by rearranging the layers. If you’ve exhausted all your options, we can replace an entire layer for free (we cover both delivery and return costs)

If however, you are still not happy with your mattress, you have up until 100 days for a full return and refund, to give you time to fully trial the mattress in your own home.

The return postage fees are capped and they are as follows: 

  • 2-Layer Mattress: $200 
  • 3-Layer Mattress: $250 

If you would like to upgrade from a 2-layer to a 3-layer within the 100 night trial, you can just pay the difference and receive a new mattress cover for free!

The same goes for our Latex Pillow – trial for at least 10 nights to adjust to the feel of natural latex, while also adjusting its height to your preference.

Remember, if you’re switching from an old, basic cotton pillow, you must allow this time for your body to adjust! Latex is a far superior, durable material that’s going to last you many years.

However, if you still aren’t happy after the minimum 10 Nights, the 100-Night full refund guarantee still applies.

The return postage fee is capped and is as follows: 

  • $20 for one pillow (Both contour AND standard)
  • $30 for two pillows (Both contour AND standard)

For peace of mind, we also offer a 100-Night Full Refund guarantee on our bed base if you happen to not like it or change your mind.

The return postage fee is capped and is as follows: 

  • Timber bed base: $150
If you would like to return your headboard during the 100-Night period, you can do so and receive a full refund minus the delivery fee. 

The return postage fee is capped for HB returns and is as follows: 

  • Headboard return: $100

We understand that some of our products need some time adjusting to so we offer a 100 night trial period for our cot mattresses to keep even our smallest customers happy! 

Within this 100 night trial period, you can return the cot mattress for a full refund minus a capped delivery fee. The delivery fee is as follows:

  • Cot mattress: $100

For peace of mind, we also offer a 100-Night Full Refund guarantee on our Cubes and Tables if you happen to not like it or change your mind!

The return postage is capped at: 

  • Timber Side Cube: $60
  • Timber Side Table: $60

If you change your mind within the 100 night sleep trial and decide you want to return your mattress protector, you will receive a full refund minus the return postage fee which is capped at: 

  • Mattress protector: $20

3. If something goes wrong, we'll fix it

We offer huge warranties on all our products as we only sell quality, durable products that are not going to degrade over time. And since we’ve been doing this for over 30 years, we’re extremely confident in offering these unmatched quality guarantees.

Yep that’s right. We’ve been doing this for so long and with so few issues, we’re prepared to offer a lifetime guarantee against any break, creak or squeak in your bed base. 

We’ll replace ANY part of your bed at ANY time for FREE!

Our warranty does not cover:

  • Abnormal use or intentional damage 
  • Any issues related to heat or water damage 
  • General wear and tear 
However, we are more than happy to work with you in assisting you with any issue with your bed base such as any breaks, squeaks, and creaks. Just contact us with all your information and we’ll be more than happy to help!

 

Our Latex Contour Pillow is guaranteed to outlast any regular pillow – with a 10-Year warranty against ANY 20mm sag or indentation that is not a result of improper use.

Our warranty does not cover: 

  • Mildew/mould build up from improper use
  • Damage arising from abnormal use or intentional damage
  • General wear and tear 
  • Damage arising from moving or ripping the pillow cover
  • Soiled or stained pillow
  • Water, UV light or heat damage

We will replace or repair your mattress or a layer within it if there is more than a 20mm visible indentation or ‘sag’, or there is any another manufacturing defect that is not a result of improper use. Covers normal domestic use only.

Bed Base Requirements – Due to having no firm polyurethane foam or spring coils, a 100% latex mattress must have a firm, flat, aerated base supporting it (like ours). We require at least 1 grounded central support beam for Queens (2 for Kings), while any slats must be spaced 5cm apart or less. 

Our warranty does not cover: 

  • Mildew/mould build up from improper bed base
  • Damage arising from abnormal use or abuse of mattress
  • Normal body impression under 20mm 
  • General wear and tear 
  • Damage arising from moving or ripping the mattress cover 
  • Soiled or stained mattress
  • Water damage
If there are any issues with your purchase, please call or email us with photos of the damage to your mattress and we will work with you from there

We are happy to offer our customers 10 years warranty for our cot mattresses. Our warranty does include repairing or replacing more than 10mm indentation or ‘sag’, or if there is any other manufacturing defect that is not a result of improper use. Covers normal domestic use only. 

Our warranty does not cover: 

  • Mildew/mould build up from improper bed base
  • Damage arising from abnormal use or abuse of mattress
  • Normal body impression under 10mm 
  • General wear and tear 
  • Damage arising from moving or ripping the mattress cover 
  • Soiled or stained mattress
  • Water damage

With all of our timber products, we offer a lifetime warranty against any breaks to your cube or table. 

We’ll replace and/or repair your cube or table at ANY time for FREE

Our warranty does not cover:

  • Abnormal use or intentional damage
  • Any issues related to heat or damage 
  • General wear and tear

Our 1 year warranty for our mattress protector includes physical damage, major blemishes, or manufacturing defects to the material or the workmanship of the product

Our warranty does not include: 

  • Normal wear and tear including any staining or discolouration 
  • Damage caused by improper use or intentional damage
  • Damage caused by alternations

 

Simply call us on 0455 737 177 or email us on [email protected] with the details of your claim, and we will work with you to confirm the issue and send out any replacement parts or products as quickly as possible (in most cases, for no charge at all).

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About Our Natural Bamboo Covers

Why do you offer 2 covers for this size?

We are always looking for ways to improve our environmental impact, which is why we switched to our new Organic Cotton Covers as soon as we could – but it meant we have some very good quality stock leftover. Rather than put it to waste, we decided to offer it at a small discount to those who want it. Further, due to worldwide shortages and container delays, we may run out of stock of our Quilted covers, and may only be able to offer other covers for some sizes.

How is the ‘Bamboo’ cover different?

The main difference is our Cotton covers are made of 100% Certified Organic material, although our Bamboo covers were still sustainably sourced and 100% Natural. Both covers feel the same on the latex (acting as a minimal comfort layer to protect and hold the latex in place), both have zips on 3 sides and both are cold-machine washable. However, the Bamboo cover is more stretchy, so it can actually be a little easier to put the mattress together. And you can always switch to a Cotton cover later if you wish, which we would do for half-price (Queen $240 $120 or King $290 $145). Thanks for your support!

Buy a Base with a Mattress to SAVE 5%!
Buy at least 1 of our Bed Bases with at least 1 of our Latex Mattresses to save 5% off your ENTIRE ORDER!

Simply enter code BUNDLE5 at checkout today.
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