Our 3 Simple Guarantees

We don’t do complex warranty terms or difficult returns – we just offer 3 fair and simple guarantees.

1. You'll receive a high quality, sustainable product

We take a lot of pride in offering only the best, high quality, certified natural products that are both ethically sourced and trustworthy. 

All of the main materials we use are 100% sustainably sourced meaning there are no lasting effects on the environment.

Our timber is sourced only from certified plantations. This includes our Tasmanian Oak (Victorian), Rose Gum and Pine. The certifications for the manufacturing and production of the timber is as follows: 

  • FSC Certification: Aims to develop standards that ensure environmental, social and economic needs are balanced, and that long-term forest management plans are implemented.
  • PEFC Certification: PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards.

The production of our latex is only from certified rubber tree plantation in Sri Lanka. We can guarantee a pesticide free and chemical free organic latex with the following certifications: 

  • TUV Test 
  • GOLS Certification
  • Eco-institut test 
  • FSC 
  • OEKO TEX 
  • GOTS Certification
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2. If you're not happy, we'll take it back*

With so few returns and so many happy sleepers, we’re confident to now offer a return admin fee of just $95 on any bed base or mattress (topper and side tables included only when purchased with a base or mattress). We’ll pick up your order for return or to a charity, at no extra charge. Try us with confidence!

Valid on purchases after July 1st 2024 (previous maximum return delivery fee outside of any special deals was $150 for a bed base, $200 for a 16cm mattress and $250 for a 24cm mattress).

Note: it is important to keep the boxes your product/s came in, in case you decide to return it later.

If you are not happy with the firmness of your mattress inside 100 nights, we offer a one-time free latex layer exchange to a different firmness! Simply get in touch, we’ll send out a new layer for you to try and help you return the old. Alternatively, you can also swap to any other mattress, at no cost.

The same goes for our Latex Pillow – trial for at least 10 nights to adjust to the feel of natural latex, while also adjusting its height to your preference.

Remember, if you’re switching from an old, basic cotton pillow, you must allow this time for your body to adjust! Latex is a far superior, durable material that’s going to last you many years.

Unfortunately we do not accept returns or refunds on our Latex Pillows. 

Our pillows do have a 10 year warranty where we will replace it for free if there are any defects. 

Unfortunately, we do not accept returns on our mattress protectors. 

Our protectors do have a 1 year warranty so if there are any defects, we will replace it for free. 

Unfortunately, we do not accept returns or refunds on our mattress toppers.

The topper does have a 10 year warranty where we will replace it for free if there are any defects. 

3. If something goes wrong, we'll fix it*

We offer huge warranties on all our products as we only sell quality, durable products that are not going to degrade over time. And since we’ve been doing this for over 30 years, we’re extremely confident in offering these unmatched quality guarantees.

Yep that’s right. We’ve been doing this for so long and with so few issues, we’re prepared to offer a lifetime guarantee against any break, creak or squeak in your bed base. 

Lifetime warranty against any break/squeak, including all delivery fees for 2 years. After this, only delivery/callout fees apply.

Our warranty does not cover:

  • Abnormal use or intentional damage 
  • Any issues related to heat or water damage 
  • General wear and tear 
However, we are more than happy to work with you in assisting you with any issue with your bed base such as any breaks, squeaks, and creaks. Just contact us with all your information and we’ll be more than happy to help!

 

We will replace or repair your mattress or a layer within it if there is more than a 10mm visible indentation or ‘sag’ in any layer, or there is any other manufacturing defect that is not a result of improper use.
Covers normal domestic use only.

Adding a protector or electric blanket on top is fine and does not void the warranty.

Bed Base Requirements – Due to having no firm polyurethane foam or spring coils, a 100% latex mattress must have a firm, flat, aerated base supporting it (like ours). We require at least 1 grounded central support beam for Queens (2 for Kings), while any slats must be spaced 5cm apart or less. 

An adjustable base is also fine if it fits the above requirements 

Our warranty does not cover: 

  • Mildew/mould build up from improper bed base
  • Damage arising from abnormal use or abuse of mattress
  • Normal body impressions under 10mm per layer
  • General wear and tear 
  • Damage arising from moving or ripping the mattress cover 
  • Soiled or stained mattress
  • Water damage
If there are any issues with your purchase, please call or email us with photos of the damage to your mattress and we will work with you from there

Our Latex Contour Pillow is guaranteed to outlast any regular pillow – with a 10-Year warranty against ANY 20mm sag or indentation that is not a result of improper use.

Our warranty does not cover: 

  • Mildew/mould build up from improper use
  • Damage arising from abnormal use or intentional damage
  • General wear and tear 
  • Damage arising from moving or ripping the pillow cover
  • Soiled or stained pillow
  • Water, UV light or heat damage

We are happy to offer our customers 10 years warranty for our cot mattresses. Our warranty does include repairing or replacing more than 10mm indentation or ‘sag’, or if there is any other manufacturing defect that is not a result of improper use. Covers normal domestic use only. 

Our warranty does not cover: 

  • Mildew/mould build up from improper bed base
  • Damage arising from abnormal use or abuse of mattress
  • Normal body impression under 10mm 
  • General wear and tear 
  • Damage arising from moving or ripping the mattress cover 
  • Soiled or stained mattress
  • Water damage

With all of our timber products, we offer a lifetime warranty against any breaks to your cube or table. 

We’ll replace and/or repair your cube or table at ANY time for FREE

Our warranty does not cover:

  • Abnormal use or intentional damage
  • Any issues related to heat or damage 
  • General wear and tear

Our 1 year warranty for our mattress protector includes physical damage, major blemishes, or manufacturing defects to the material or the workmanship of the product

Our warranty does not include: 

  • Normal wear and tear including any staining or discolouration 
  • Damage caused by improper use or intentional damage
  • Damage caused by alternations

 

We will repair or replace your topper if there is more than a 10mm visible indentation or ‘sag’, or there is any other manufacturing defect that is not a result of improper use.
Covers normal domestic use only.

Adding a protector or electric blanket on top is fine and does not void the warranty.

Our warranty does not cover:

  • Abnormal use or intentional damage 
  • Any issues related to heat or water damage 
  • General wear and tear 

Simply call us on 0455 737 177 or email us on [email protected] with the details of your claim, and we will work with you to confirm the issue and send out any replacement parts or products as quickly as possible (in most cases, for no charge at all).

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Save $50 per Base or Mattress

It’s simple: Buy 2 or more bases and/or mattresses, and you’ll save an EXTRA $50 on each one!

For example, bundle any base with any mattress to save $100 instantly. Note: The same applies to just 2 bases, just 2 mattresses, or multiples of each one. Discount applies automatically. Happy sleeping!

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