Shipping & Returns
All our products are dispatched from our Showroom/Factory in Wangara, Perth WA with free delivery to all Australian metro areas. We post orders followed by an emailed Tracking Link as soon as it leaves our warehouse.
- Timber Bed Base: Manufacturing process can vary in time-frame, please see the Bed Base section for updated info. We’ll send you an email notification as we reach the last stage of production, then dispatch 1-2 weeks after this. Delivery is usually 5-10 days to arrive to non-Perth orders.
- Latex Mattress / Pillow: Orders take 1-4 days to prepare for dispatch, with delivery taking 5-7 days to arrive to non-Perth orders.
*Important: In some cases, not all boxes arrive in the same delivery. This is due to the delivery service provider. This delay is generally only for 1-2 days before all contents arrive.
Perth Delivery: For deliveries within 1 hour of Perth, we use a local delivery driver, who usually heads out on Saturday’s from 10.00am until early afternoon. An alternate day can be arranged.
Perth Pickup: You can opt to collect your order from our warehouse in Wangara for $100 off per base and mattress. Collection is simple and easy, we’ll notify you when it is 1-2 weeks away from being ready and again when it is all ready to go. From there, you can pick up during the following hours to ensure a staff member is available:
- Monday to Saturday: 10am to 4pm
Will it fit in my car?
Our Timber Bed Bases will fit in any car as long as the rear seats go down, with the longest part being 204cm. Our Latex Mattresses are individually rolled and wrapped in heavy-duty packaging for super easy and safe transportation. For reference, you could fit about 5 layers in a Hatchback car.
*Note: We generally do not put bed bases in boxes for pickup, as it would make it much harder to fit in your car and saves you having to dispose of the large boxes.
Delivery: Free to most metro areas, please check here:
We’re extremely confident in our products and returns are rare, but for your peace of mind we still offer the option of returning any of our products for a full refund – on the odd chance they don’t suit you. We know some other companies offer completely ‘free’ returns – but as a small family business with bulky, high quality products – our margins are lower and our shipping costs are higher.
But to show we’re still confident in our products – we only ask for the return delivery cost – and we will cover the original delivery charge, and the loss on the product (as we can only resell it heavily discounted as ‘used’, if at all). Depending on the shipping charges and whether we can reuse the materials, we may ask a local charity to pick it up instead – we’d hate to waste too many natural resources.
Upon return of the product, we will refund you in full minus the following maximum return delivery costs:
- Timber Bed Base: Capped at $150
- 2 Layer Mattress: Capped at $200
- 3 Layer Mattress: Capped at $250
For Australia-wide Delivery: Our Timber Bed Bases are easily compacted in two packages when posted out to you anywhere in Australia, one for the Base + optional Headboard (204cm long and 22-32kg), and one for the Pine Slats (60-80cm long and 20-24kg). These dimensions are based off of King and Queen sizes.
Latex Mattress layers are individually rolled and vacuum-sealed and sent in individual boxes depending on the number of Layers purchased.
For Perth Pickup: If you collect from our Wangara showroom, we hand you your Timber Bed Base as is, to avoid extra packaging and unnecessary plastic waste. Our bases can be placed in any size car as long as the rear seats go down, as the longest piece usually measures 204cm (all frame sizes except for Single & Double at 188cm).
Latex Mattresses are individually rolled but not vacuum-sealed, we hand you each layer in strong durable packaging. We can vacuum-seal upon request.
Warranty, Guarantees & More
We offer huge warranties on all our products as we only sell quality, durable products that are not going to degrade over time. And since we’ve been doing this over 30 years, we’re extremely confident in offering these unmatched quality guarantees.
Our Latex Contour Pillow is guaranteed to outlast any regular pillow – with a 10-Year warranty against ANY 20mm sag or indentation that is not a result of improper use.
We will replace or repair your mattress or a layer within it if there is more than a 20mm visible indentation or ‘sag’, or there is any another manufacturing defect that is not a result of improper use. Covers normal domestic use only.
Yep that’s right. We’ve been doing this for so long and with so few issues, we’re prepared to offer a lifetime guarantee against any break, creak or squeak in your bed base.
We’ll replace ANY part of your bed at ANY time for FREE!
100-Night Return Guarantee
To show our confidence in our products we are happy to offer a full refund upon return of the product at the customers expense, giving you a full 100 sleeps to test it out.
We price our products very fairly to their very high quality, and therefore cannot offer to cover the return postage, as there have been many cases of customers buying products with the aim of returning them within the guarantee period. We will work with you however in helping to organise the pick up and return of your product.
We’re always here to help, so message us on Facebook if you’ve got any queries.
First, we would encourage you to spend at least 10 days on your mattress to allow your body to adjust to the natural latex.
If you are still not happy and your mattress allows for it, we find many firmness issues can be solved instantly at home by rearranging the layers. If you’ve exhausted all your options, we can replace an entire layer.
If however, you are still not happy with your mattress, you have up until 100 days for a full return and refund, to give you time to fully trial the mattress in your own home.
*Note: Return postage fee at customer expense.
The same goes for our Latex Pillow – trial for at least 10 nights to adjust to the feel of natural latex, while also adjusting its height to your preference.
Remember, if you’re switching from an old, basic cotton pillow, you must allow this time for your body to adjust! Latex is a far superior, durable material that’s going to last you many years.
However, if you still aren’t happy after the minimum 10 Nights, the 100-Night full refund guarantee still applies.
For peace of mind, we also offer a 100-Night Full Refund guarantee on our bed base if you happen to not like it or change your mind.